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Description
Description
Get 50+ additional powerful features for your Awesome Support help-desk WordPress plugin! With these features you can:
Help your agents track and close tickets even faster
Increase your agent’s productivity
Reduce your average cost per ticket closed
Easily keep track of additional key information about customers and tickets
Choose from dozens of additional customization options to fine-tune your help-desk operation
The easier you make it for agents to handle tickets the more profits will flow to your bottom line!
Here are some of the key functions included in this add-on that will drive your agent’s productivity up:
Additional Emails and Contacts: Each ticket, user and agent can now have unlimited associated email addresses that can be included in notification emails.
Agent Security Profiles: Set up restrictions that govern which tickets an agent can access
Ticket Lock: Prevents users from re-opening a ticket that has been marked as locked.
Automatic Ticket Lock: Automatically lock tickets when they are closed to prevent clients from opening old tickets.
Ticket Merge: Merge the current ticket or multiple tickets into an existing ticket
Ticket Split: Quickly create a new ticket from an existing reply. This helps when a client tries to address multiple issues in a single ticket
Support Notes: Create support notes attached to each customer profile
Personal notes and personal todos for each agent
Personal favorite ticket lists so each agent can keep informative tickets close at hand
Personal signatures for agents that are automatically added to the bottom of each reply
New Navigation Options: Add NEXT and PREVIOUS links to the ticket metaboxes
Attachments: Insert attachments in notifications and alerts with a new email {attachments} template tag.
Template tags: Includes new template tags for custom fields – you can now include custom field data in the body of your email notifications!
Click-to-close tags: Insert these new template tags directly into your outgoing emails to let your customers close tickets with just one click – no login step necessary
Previous Available Versions
Version-
4.8.0
Download Awesome support Productivity 4.8.0 free with our Membership plan
More Information
You can now, Search, Download, Install & Update GPL Themes & Plugins Directly From your WordPress Dashboard with Our Plugin ThemaSafe Plugin.
If an item update isn’t done, request update by indicating the latest version. our agents will follow up and you’ll receive an update notification within the shortest time possible.
Check with support for availability of demo data and child themes.
GPL Notice: This product is distributed under the GNU General Public License (GPL). We are not affiliated with the original developer. Trademarks and brand names belong to their respective owners.
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